Your Home. Your Information. Protected.

When you reach out to D&R Custom Remodeling, you’re trusting us with more than a project — you’re trusting us with your home and your personal information. We take that seriously. This page explains exactly how we protect your data and what credentials we stand behind.

Our Credentials & Affiliations

BBB Accredited Business

D&R Custom Remodeling is an accredited member of the Better Business Bureau. BBB Accreditation means we’ve met standards for trust, transparency, and responsive customer service — and that our track record is verified and publicly accessible.

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NARI Member

We’re proud members of the National Association of the Remodeling Industry (NARI) — the leading professional organization for remodeling contractors. NARI membership reflects our commitment to industry ethics, continuing education, and professional standards.

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Licensed & Insured

D&R Custom Remodeling is insured to operate in the state of Texas. Our general liability insurance and workers’ compensation coverage protect you, your home, and everyone on the job site. We’re happy to provide proof of insurance upon request. D&R Custom Remodeling works with licensed trades partners for Plumbing, Electrical and HVAC.

What Information We Collect

When you contact us through this website, we may collect the following information:

Your name and email address (from our contact form)
Your phone number (if provided)
Details about your remodeling project — scope, timeline, location, and any other information you choose to share in the project description field

We only collect information you voluntarily provide. We do not collect payment information, Social Security numbers, or any sensitive financial data through this website.

How We Use Your Information

The information you share with us is used solely to:

Respond to your inquiry and schedule your consultation
Follow up regarding your remodeling project
Communicate project updates and estimates

We do not sell, rent, or share your personal information with third-party marketers. We do not use your information for advertising purposes. Your information stays with D&R — period.

How We Protect Your Information

Your information is protected through several layers of security:

All information submitted through this website is encrypted in transit using SSL (Secure Sockets Layer) technology — the same standard used by banks and financial institutions. You’ll see the padlock icon in your browser’s address bar confirming this protection. SSL Encryption:
Our website runs on WordPress, maintained with current security updates, a firewall plugin, and regular backups to protect against unauthorized access. Secure WordPress Platform:
Your contact information and project details are accessible only to Diego and Raquel — the owners of D&R. We don’t use external call centers or third-party sales teams who would handle your data. Limited Internal Access:
When you submit a contact form, your information is securely stored within our WordPress dashboard and simultaneously delivered to our private business email. Access to both requires password-protected authentication. Form Data Storage:

Website Analytics & Cookies

Like most professional websites, this site uses Google Analytics to understand how visitors use our pages — for example, which pages are most viewed and how visitors navigate the site. This helps us improve your experience.

Google Analytics uses cookies — small text files stored on your browser — to collect anonymous usage data. This data does not identify you personally and is not linked to any contact information you provide.

What you should know about our cookie use:

We use only Google Analytics cookies — no advertising, retargeting, or social media tracking cookies are active on this site.
Google Analytics data is aggregated and anonymous — we cannot see who specifically visited, only how visitors behave on the site overall.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

How Long We Keep Your Information

We retain contact form submissions for as long as necessary to respond to your inquiry and, if applicable, manage your project. If you would like your information removed from our records, simply email us at info@DRCustomRemodeling.com with the subject line ‘Data Removal Request’ and we will honor it promptly.

Questions About Your Privacy

We believe in plain-language communication — about your project and about your data. If you have any questions about this privacy notice or how we handle your information, please don’t hesitate to reach out.

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